Shipping Policy
Effective Date: April 29, 2026
Top Tier Candles processes and ships orders within the United States. By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Processing Times
Orders are typically processed within 2–5 business days excluding weekends, holidays, and high-volume promotional periods.
Processing times are estimates only and are not guaranteed.
Shipping Times
Delivery times vary depending on carrier operations, destination, weather conditions, and other external factors beyond our control.
Estimated shipping times provided at checkout are not guaranteed delivery dates.
Shipping Delays
Top Tier Candles is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Incorrect customer information
- Lost or stolen packages after confirmed delivery
- Natural disasters or unforeseen operational interruptions
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.
Lost or Stolen Packages
Once a package is marked as delivered by the shipping carrier, Top Tier Candles is not responsible for lost, stolen, or missing packages.
Customers are encouraged to contact the shipping carrier directly regarding delivery disputes.
Damaged Shipments
If your order arrives damaged, you must contact us within 72 hours of delivery with photographs of:
- The damaged product
- Shipping box
- Packaging materials
Claims submitted without sufficient documentation may be denied.
Shipping Restrictions
We reserve the right to limit, refuse, or cancel shipments at our discretion for suspected fraud, unauthorized activity, or policy violations.
Carrier Liability
Shipping carriers are independent third parties. Top Tier Candles is not liable for carrier-related delays, damages, or service interruptions beyond our direct control.
Contact Information
For shipping-related questions, please contact:
Top Tier Candles
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